{"id":10818,"date":"2026-04-24T06:23:41","date_gmt":"2026-04-24T06:23:41","guid":{"rendered":"https:\/\/komkom.co.il\/shipping-and-returns-policy\/"},"modified":"2026-06-24T11:20:26","modified_gmt":"2026-06-24T11:20:26","slug":"shipping-and-returns-policy","status":"publish","type":"page","link":"https:\/\/komkom.co.il\/en\/shipping-and-returns-policy\/","title":{"rendered":"Shipping and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10818\" class=\"elementor elementor-10818 elementor-9878\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"gap- elementor-element elementor-element-8b42d4c e-flex e-con-boxed e-con e-parent\" data-id=\"8b42d4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5437470 goldsmith-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"5437470\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping and Returns Policy  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dfb703 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4dfb703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b5e171 elementor-widget elementor-widget-text-editor\" data-id=\"9b5e171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Returns, Exchanges and Cancellations Policy \u2013 \u200b\u200bKom Kom<br\/><\/b> The provisions of this section are subject to the Consumer Protection Law, 5741-1981 (hereinafter: \u201cthe Law\u201d).<br\/> A request for a refund, change or cancellation of a transaction will be forwarded to Kom Kom via one of the means of communication that appear at the bottom of the document.<br\/> this.<br\/> Refund, change or cancellation of an order will be possible with a refund or exchange, within 14 days from the date of receipt of the order by<br\/> The customer.<br\/> The refund will be made using the payment method used to place the order.<br\/> If a refund, change or cancellation is requested after 14 days from the date of receipt of the order, the request will be reviewed and approved &#8211; as far as possible.<br\/> To be approved \u2013 at the sole discretion of the site.<br\/> Returns, changes or cancellations will only be approved after receiving written confirmation from the site.<\/p><p><b>Cancellation due to regret (and not due to defect or non-conformity)<br\/><\/b> In this case, and subject to the site&#8217;s approval:<br\/> \u25cf The customer must return the product in its original condition as received.<br\/> \u25cf The product has not been used at all.<br\/> \u25cf The product will be returned with a transaction invoice or proof of purchase.<br\/> \u25cf Return costs will be borne by the customer.<br\/> \u25cf A cancellation fee of 5% of the product price or 100 NIS will be charged \u2013 whichever is lower.<\/p><p><strong>Cancellation due to product defect<\/strong><br\/> In case of a product defect:<br\/> \u25cf The responsibility for collecting or replacing the product will fall on the site.<br\/> \u25cf The product will be reviewed by the website.<br\/> If, after inspection, it is found that the product is in good condition and\/or that the defect was caused by unreasonable use after receipt &#8211; no refund will be given.<br\/> Money, and the customer will be able to request the return of the product to him subject to payment of additional shipping fees.<br\/> The website operator will have sole and absolute discretion regarding the condition of the returned goods.<br\/> Products that have been used and\/or have signs of use will not be eligible.<br\/> Transactions made using direct debit cards cannot be credited. The credit will be made via bank transfer.<br\/> only.<br\/> A single item purchased as part of a product set cannot be returned, unless it arrived damaged and subject to the approval of the site operator.<br\/> The provisions of this policy are subject to the provisions of the Consumer Protection Law, 5741-1981.<br\/> In any case of a request to exchange a product for another product, you must contact the customer service department.<\/p><p><strong>Contact information \u2013 Kom Kom<\/strong><br\/> Phone: 0559614888<br\/> Email: help@komkom.co.il<br\/> Website: komkom.co.il<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping and Returns Policy Returns, Exchanges and Cancellations Policy \u2013 \u200b\u200bKom Kom The provisions of this section are subject to the Consumer Protection Law, 5741-1981 (hereinafter: \u201cthe Law\u201d). A request for a refund, change or cancellation of a transaction will be forwarded to Kom Kom via one of the means of communication that appear at&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10818","page","type-page","status-publish","hentry","nt-post-class","","thumb-none","excerpt-none"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns Policy - komkom.co.il<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/komkom.co.il\/en\/shipping-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns Policy - komkom.co.il\" \/>\n<meta property=\"og:description\" content=\"Shipping and Returns Policy Returns, Exchanges and Cancellations Policy \u2013 \u200b\u200bKom Kom The provisions of this section are subject to the Consumer Protection Law, 5741-1981 (hereinafter: \u201cthe Law\u201d). 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