Returns, Exchanges and Cancellations Policy – ​​Kom Kom
The provisions of this section are subject to the Consumer Protection Law, 5741-1981 (hereinafter: “the Law”).
A request for a refund, change or cancellation of a transaction will be forwarded to Kom Kom via one of the means of communication that appear at the bottom of the document.
this.
Refund, change or cancellation of an order will be possible with a refund or exchange, within 14 days from the date of receipt of the order by
The customer.
The refund will be made using the payment method used to place the order.
If a refund, change or cancellation is requested after 14 days from the date of receipt of the order, the request will be reviewed and approved – as far as possible.
To be approved – at the sole discretion of the site.
Returns, changes or cancellations will only be approved after receiving written confirmation from the site.

Cancellation due to regret (and not due to defect or non-conformity)
In this case, and subject to the site’s approval:
● The customer must return the product in its original condition as received.
● The product has not been used at all.
● The product will be returned with a transaction invoice or proof of purchase.
● Return costs will be borne by the customer.
● A cancellation fee of 5% of the product price or 100 NIS will be charged – whichever is lower.

Cancellation due to product defect
In case of a product defect:
● The responsibility for collecting or replacing the product will fall on the site.
● The product will be reviewed by the website.
If, after inspection, it is found that the product is in good condition and/or that the defect was caused by unreasonable use after receipt – no refund will be given.
Money, and the customer will be able to request the return of the product to him subject to payment of additional shipping fees.
The website operator will have sole and absolute discretion regarding the condition of the returned goods.
Products that have been used and/or have signs of use will not be eligible.
Transactions made using direct debit cards cannot be credited. The credit will be made via bank transfer.
only.
A single item purchased as part of a product set cannot be returned, unless it arrived damaged and subject to the approval of the site operator.
The provisions of this policy are subject to the provisions of the Consumer Protection Law, 5741-1981.
In any case of a request to exchange a product for another product, you must contact the customer service department.

Contact information – Kom Kom
Phone: 0559614888
Email: help@komkom.co.il
Website: komkom.co.il