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Who are we?
KOMKOM is an Israeli e-commerce site that offers a unique shopping experience for women, men and children, with a rich selection of shoes and footwear accessories. The site is home to dozens of leading brands from around the world, with a wide variety that is updated at a dizzying pace. We make sure to bring the right footwear items from the right brands, at any given moment. In addition, KOMKOM provides an advanced service experience with fast home deliveries and dedicated customer service that accompanies the customer throughout the entire process.
How to purchase a GIFT CARD
To purchase a GIFT CARD on the KOMKOM website, click on the purchase link and begin the process:
Entering buyer and recipient details
You must fill in the details of the purchaser and the details of the person who will receive the gift.
Receive instructions for using the card
The gift recipient will receive a message with all the instructions for using the GIFT CARD and enjoying it fully on the KOMKOM website.
Where is my order at?
To track the shipment, click on the tracking link, enter the email address from which the order was placed and the order number, and view the shipment status.
Orders and deliveries
Do I have to open an account on the site to order?
No 🙂 You can also make a purchase as a guest, without registering on the site.
During the login process, simply select the Continue as Guest option and proceed to the order.
However, we recommend registering on the site to make your shopping process more enjoyable, easier, and more convenient. As a registered user, you can save favorite items, your shipping addresses, track your order history, make exchanges/returns, and stay up-to-date on the best deals and items.
How do I place an order?
To place an order, enter the site and log in via the “Login” button in the upper corner.
You can connect with an existing user, register as a new user, connect via Facebook / Google / SMS or make a purchase as a guest.
After logging in, simply browse the site and choose the items you like.
Found something? Choose a color and size and click “Add to Cart.”
To reach the checkout, enter the shopping cart via the suitcase icon at the top of the screen and click “Proceed to checkout.”
On the payment screen, enter a shipping address, payment information, and choose a delivery method: home delivery or pickup from a pickup point.
We confirm the order and the delivery is already on its way to you.
How do I cancel an order?
At KOMKOM, we begin processing your order as soon as possible after receiving it, in order to prepare it for shipment as quickly as possible. Estimated delivery time is between 5–18 business days , depending on the shipping terms detailed on the site.
If you wish to cancel your order, please contact our customer service as soon as possible via the WhatsApp channel on the website or via the “Contact Us” page on the website.
If the order was placed outside of business hours and you wish to cancel it, you can leave us a message, and it will be handled by customer service during business hours.
Exchanges/Returns/Credits
What is the return policy on the site?
Items purchased on the KOMKOM website can be returned in accordance with the website’s returns and cancellations policy, provided that the product has not been used, is kept in new condition and in its original packaging, as far as possible.
Product returns are made via courier to your home, in advance with KOMKOM customer service. The cost of the return service will apply according to the updated shipping and returns rate that appears on the website.
To make a return, please contact customer service via WhatsApp or via the “Contact Us” page on the website.
Refunds, credits or product replacements will be made in accordance with the terms of purchase, the site’s policy and the provisions of applicable law.
How do you make a replacement?
Product exchanges can be made via home delivery, subject to the availability of the requested size or model.
To make an exchange, please contact KOMKOM customer service via WhatsApp or via the “Contact Us” page, along with the order number and the requested size.
The exchange is conditional on the product being new, unused, and in its original packaging.
How do I make a return?
A product can be returned via home delivery.
To make a return, please contact KOMKOM customer service via WhatsApp or via the “Contact Us” page, along with the order number and the item you wish to return.
After receiving the request, the customer service team will coordinate the rest of the return process with you.
The return is subject to KOMKOM’s return and cancellation terms.
Returning products purchased on sale or at a discount
Products purchased as part of a sale, discount, coupon or special benefit will be returned in accordance with the terms of purchase and the price actually paid for the product.
In the event of returning a product purchased at a promotional price or after redeeming a discount, coupon or benefit, the amount of the refund or credit, as applicable, will be calculated according to the amount actually paid for that product when the order was placed, and subject to KOMKOM’s returns and cancellations policy.
Cancellation of an order, return, exchange, credit or refund will be made in accordance with the website’s regulations, the returns and cancellations policy and the provisions of applicable law.
Products purchased as part of a sale, discount, coupon or special benefit will be returned in accordance with the terms of purchase and the price actually paid for the product.
In the event of returning a product purchased at a promotional price or after redeeming a discount, coupon or benefit, the amount of the refund or credit, as applicable, will be calculated according to the amount actually paid for that product when the order was placed, and subject to KOMKOM’s returns and cancellations policy.
Cancellation of an order, return, exchange, credit or refund will be made in accordance with the website’s regulations, the returns and cancellations policy and the provisions of applicable law.
