Customer Club Regulations – KOMKOM

1. General

1.1. These regulations govern the terms of joining, membership and use of the KOMKOM customer club (hereinafter: “the Club”), which is operated by the KOMKOM website operator (hereinafter: “the Company”).

1.2. Joining the club, membership in it, accumulating points and redeeming them, as well as receiving benefits within the club are subject to the provisions of these regulations, the website regulations, the privacy policy and the provisions of any law.

1.3. Joining the club and/or using the club’s benefits constitutes confirmation on the part of the club member that he has read the provisions of the regulations, understood them and agreed to them.

1.4. The Company may, subject to the provisions of the law, update or change from time to time the provisions of the regulations, the club terms, the benefits, the points accumulation mechanism and the mechanism for their realization. The updated version published on the site will be the binding version from the date of its publication, unless otherwise stated.

1.5. The section headings are for convenience only and should not be used to interpret the regulations.

1.6. The regulations are worded in the masculine form for convenience only, and they treat all genders equally.

2. Joining the club

2.1. Joining the KOMKOM customer club is free of charge, unless the company announces otherwise in the future and subject to legal provisions.

2.2. A customer with an active customer account on the site may join the club in accordance with the terms detailed in these regulations.

2.3. In order to join the club, the customer may be required to provide personal and contact information. The customer is responsible for providing complete, accurate, and up-to-date information.

2.4. The Company will not be responsible for failure to receive a message, benefit, points or information resulting from the provision of incorrect, missing or outdated information.

2.5. The company may refuse to add a person to the club or cancel an existing membership, subject to the provisions of the law, in the event of a violation of the regulations, misuse of the club, an attempt to obtain unlawful benefits, provision of false information, or other activity that could harm the company or the club.

2.6. The club account is personal and intended for the use of the club member only.

3. Accumulating points

3.1. A club member will earn one (1) point for every ₪1 actually paid as part of a qualifying purchase on the site.

3.2. The number of points you will accumulate will be calculated according to the amount actually paid after deducting discounts, coupons, credits, benefits, points redeemed and any other reduction from the transaction price.

3.3. Shipping fees, to the extent charged, will not earn points.

3.4. The points will be credited to the club’s account after payment is confirmed and the transaction is completed in accordance with the company’s systems.

3.5. The Company may, to the extent necessary, delay the crediting of points until the transaction is completed and/or until the relevant period for its cancellation has elapsed in accordance with the law and the site’s policy.

3.6. The Company may determine that certain products, categories, promotions or transactions will not earn points, provided that this is presented to the customer as required by law.

3.7. In the event of a technical or accounting error in the accumulation of points, the Company will be entitled to correct the points balance in accordance with the actual transaction data.

4. The value of the points

4.1. The club’s conversion ratio is:

100 points = ₪10 discount on a future purchase on the site.

4.2. Accordingly:

Qualifying purchase amount	Points earned	Realizable value
₪100	100	₪10
₪250	250	₪25
₪500	500	₪50
₪1,000	1,000	₪100

4.3. Points do not constitute money, currency, deposit, security or means of payment and cannot be redeemed for cash.

4.4. The Company may update the conversion ratio and/or the mechanism for accumulating and redeeming points from time to time, subject to legal provisions and appropriate publication on the website as required.

5. Redeem points

5.1. Points accumulated in the club account can be redeemed for future purchases on the site only, in accordance with the club’s terms and conditions in effect at the time of redemption.

5.2. Points accumulated as a result of a particular transaction cannot be redeemed within the framework of that transaction.

5.3. In order to redeem the points, the club member must be logged in to the customer account to which the points are associated.

5.4. The Company may determine from time to time, subject to the provisions of the law, a minimum purchase amount for the purpose of redeeming points, a minimum or maximum number of points for redemption, a maximum percentage of the transaction price that can be paid using points, products or categories that do not participate in redemption, as well as additional reasonable conditions.

5.5. Points are personal and cannot be transferred, sold, assigned or merged between accounts, unless the company has expressly approved this.

5.6. No surplus or cash compensation can be received for unused points.

5.7. In the event that the balance of points in the account is not sufficient to redeem the requested benefit, the customer will be required to complete the payment balance using one of the payment methods offered on the site.

6. Promotions, discounts and points

6.1. Points redemption can be combined with promotions and discounts on the site, unless otherwise expressly stated in relation to a specific promotion or product.

6.2. The accumulation of points will be calculated according to the amount actually paid after deducting discounts, promotions, coupons and points redeemed.

6.3. The Company may from time to time hold special promotions for club members, including increased accumulation of points, unique benefits or special redemption conditions.

6.4. The terms of a particular promotion, to the extent published separately, will apply in addition to the provisions of these Terms and Conditions.

7. Transaction cancellation, return and credit

7.1. In the event of a transaction cancellation, product return or receipt of a credit, the Company will be entitled to cancel the points earned for the portion of the transaction that was canceled or returned.

7.2. If the customer has already used points accumulated as a result of a transaction that was canceled or refunded, the company will be entitled to make an appropriate adjustment to the points balance in his account, subject to the provisions of the law.

7.3. In the event that points are used to purchase a product and the transaction is then legally canceled, the points that were redeemed will be handled in accordance with the circumstances of the transaction, the site’s cancellation and return policy, and the provisions of the law.

7.4. The provisions of this chapter do not derogate from consumer rights granted to the customer by virtue of legal provisions that cannot be conditioned upon.

8. Validity of points

8.1. Unredeemed points will remain valid as long as at least one purchase has been made in the member’s account during a period of 12 consecutive months.

8.2. If no purchase has been made for 12 consecutive months, the company will be entitled, subject to the provisions of the law, to reset the balance of points accumulated in the account.

8.3. The Company may change the validity period of the points in the future, subject to the provisions of the law and to providing notice or publication as required.

9. Prohibited use of the club

9.1. It is prohibited to misuse the club, including through fraud, impersonation, providing false information, creating fictitious accounts, exploiting technical malfunctions or attempting to obtain points or benefits that are not in accordance with the club’s terms.

9.2. The company may check for unusual activity in the club account and, in the event of reasonable suspicion of improper use, temporarily delay the realization of benefits or points for the purpose of investigation.

9.3. If it turns out that points or benefits were received illegally or as a result of a malfunction, the company will be entitled to cancel them and correct the account balance.

9.4. The company may suspend or cancel the membership of a customer who misuses the club, subject to the provisions of the law.

10. Cancellation of club membership

10.1. A club member may request to terminate his membership at any time by contacting KOMKOM customer service.

10.2. Upon cancellation of membership, the remaining unused points may be canceled and may not be redeemed after the account is closed, subject to legal provisions.

10.3. The company may cancel or suspend club membership in the event of violation of these regulations, abuse, fraud or illegal activity.

11. Change or cessation of club activities

11.1. The company may, subject to the provisions of the law, change the terms of the club, the method of accumulating points, the conversion ratio, the terms of redemption, the types of benefits, and also terminate the club’s activities, in whole or in part.

11.2. In the event of a material change in the club’s terms, the company will take action to publish a notice on the site and/or deliver a notice to club members, to the extent required in accordance with the provisions of the law.

11.3. In the event of termination of the club’s activities, the company will be entitled to determine a period during which existing points can be redeemed, all subject to the provisions of the law.

12. Privacy and mailing

12.1. The information provided by the club member and/or collected as part of his activity on the site and in the club will be processed in accordance with the site’s privacy policy and the provisions of the law.

12.2. The company may use the club members’ information for the purpose of managing the club, providing service, managing the customer’s account, providing points and benefits, and operating the club’s activities, in accordance with the privacy policy and legal provisions.

12.3. The delivery of advertising materials, marketing offers, promotions and benefits will be done in accordance with the provisions of the law and in accordance with the customer’s agreements, as required.

12.4. The club member may request to remove himself from marketing mailing lists in accordance with the removal options presented in the notifications and in accordance with the provisions of the law.

12.5. Removing yourself from marketing mailings does not necessarily cancel your membership in the club and does not prevent the sending of service and operational messages required for account management or transactions, subject to law.

13. Information security

13.1. The company takes reasonable and acceptable measures to protect the information in its possession, in accordance with the nature of its activities and the legal provisions applicable to it.

13.2. At the same time, computer and communication systems are not completely immune to malfunctions, intrusions, cyberattacks, or events beyond the company’s control.

13.3. Nothing in these regulations shall detract from the Company’s liability to the extent that it is imposed on it by virtue of a law that cannot be conditioned upon.

14. Warranty and defects

14.1. The company will act reasonably for the proper operation of the club and the points accumulation and redemption systems.

14.2. There may be technical glitches, disruptions or delays in updating points or displaying their balance from time to time.

14.3. In the event of a discrepancy between the displayed points balance and the actual transaction data, the Company will be entitled to check the data and make the necessary adjustments.

14.4. The company’s records and systems regarding transactions, point accumulation and redemption will serve as a basis for checking the points balance, without detracting from the customer’s right to present references and obtain compensation for an error.

14.5. Nothing in these regulations exempts the company from liability imposed on it by law, which cannot be conditioned upon.

15. Force majeure and circumstances beyond the control of the Company

15.1. The Company will not be liable for any delay or failure to perform an obligation arising from circumstances beyond its reasonable control, subject to the provisions of the law.

15.2. Such circumstances may include, among other things, war, state of emergency, hostilities, strike, shutdown, natural disaster, large-scale communication or computing failures, cyberattacks or disruption of third-party services.

16. General instructions

16.1. These regulations constitute the terms and conditions governing the activities of the customer club, together with the website regulations and privacy policy.

16.2. In the event of a conflict between the provisions of these Terms and Conditions and the Site Terms and Conditions, the provisions of the Site Terms and Conditions will prevail, unless otherwise expressly stated or if the provisions of the law require otherwise.

16.3. The Company may assign or transfer its rights and obligations under these Regulations, in whole or in part, as part of a sale of activity, transfer of activity, merger, change of structure or other transaction, subject to the provisions of the law.

16.4. The company’s failure to exercise a particular right under the Articles of Association will not be considered a waiver of that right.

16.5. If any provision of these regulations is determined by a competent court to be illegal, void or unenforceable, this will not affect the validity of the remaining provisions of the regulations.

17. Applicable law and jurisdiction

17.1. The laws of the State of Israel will apply to these regulations, their interpretation, validity and enforcement.

17.2. Any dispute concerning the club, membership therein, the accumulation or redemption of points, the club’s benefits or these regulations will be resolved before the competent court in accordance with the provisions of the law.

17.3. To the extent that the law allows the parties to agree on local jurisdiction, the jurisdiction will be in accordance with the provisions of the website regulations.

17.4. The provisions of these regulations do not derogate from the rights granted to the consumer by virtue of legal provisions that cannot be conditioned upon.

KOMKOM Customer Club Highlights

• Joining the club is free of charge.
• Earn one point for every ₪1 actually paid on a qualifying purchase.
• Every 100 points gives you a ₪10 discount.
• The points are intended for redemption on a future purchase.
• Points are calculated based on the amount actually paid after discounts and benefits.
• Shipping fees do not earn points.
• Points can be combined with promotions and discounts, unless otherwise stated in relation to a particular promotion.
• The points are saved in the club member’s personal account.
• In the event of cancellation or return of a product, the points will be adjusted in accordance with the transaction and the provisions of the regulations.