Welcome to the website https://komkom.co.il/

The site serves as an online store for the sale of electrical products and related products.

The owner and operator of the website is Kom Kom (hereinafter: “the Company”, “the Website” or “the Website Operator”).

These Terms of Use together with the Privacy Policy govern the relationship between the Site and any person
The surfer, user or makes a purchase on the site (hereinafter: “the user”).

The mere use of the site constitutes full and informed consent to all terms of these Terms and Conditions. A user who does not agree
The terms require you to stop using the site immediately.

The company reserves the right to update the terms of use and privacy policy from time to time,
And continued use of the site constitutes consent to the updated versions.

Website use and legal capacity

• Use of the site is intended for any person legally capable of performing binding actions.
• A user under the age of 18 requires the consent of a parent or legal guardian to make a purchase.
• The site is intended for personal use only and is not intended for commercial use without prior written permission from the company.

Products and Warranty

• The products sold on the site are selected and supplied by the company or by third parties.
• The use of the products is at the sole responsibility of the user. The company is not responsible for any direct or indirect damage.
  Caused by improper use of the products or failure to follow the manufacturer’s instructions.
• In the event of a defective product or a product that is not available in stock, the customer will be offered an alternative or transaction cancellation.
  In accordance with company policy and legal provisions.

Prices, payment and orders

• Prices on the site may change from time to time without prior notice.
• When placing an order, the user undertakes to provide accurate and correct details.
• The company may verify details, delay or cancel an order in the event of an error, lack of stock,
  A clearing problem or improper use of the site.
• The order will only be charged after approval by the credit card company or payment method.

Supply and delivery

• The site provides deliveries throughout the country.
• Estimated delivery times are between 5 and 18 business days.
• For remote areas such as Eilat, Arava and Judea and Samaria, delivery times may be
  Between 8 and 18 business days.
• Fridays, Saturdays, holiday eves and holidays are not considered business days.
• Deliveries are made through external shipping companies, and the customer is required to be available.
  To coordinate receipt of the shipment.

Cancellations, returns and exchanges

• The policy is subject to the Consumer Protection Law, 5741-1981.
• A transaction can be canceled within 14 days of receiving the product, in accordance with the terms of the law and the site policy.
• Refunds will be made to the original payment method only.
• In the event of cancellation due to regret, a cancellation fee of 5% or 100 NIS, whichever is lower, will be charged.
• In the event of a defective product, the company will examine the product and provide a solution that includes repair,
  Replacement or refund at its discretion and in accordance with the law.
• No refund will be given for a product that has been used after receipt.

Privacy Policy and Information Collection

• The company respects the privacy of users and operates in accordance with the Privacy Protection Law in Israel.
• When using the site, information provided by the user is collected, including name, telephone,
  Address, email address and order details.
• In addition, technical information is collected such as IP address, device type, browser, and website usage patterns.
• The information is used for the purpose of operating the site, placing orders, customer service, and improving the user experience.
  and sending marketing updates and offers (subject to consent).

Information security

• The site uses advanced security measures, including the SSL protocol for encrypting information.
• Credit card details are not stored in the site’s systems and are transferred directly to secure clearing companies.
• However, the Company cannot guarantee complete security against unauthorized intrusions.

Use of Cookies

• The site uses cookies for operational, analytical and user experience improvement purposes.
• The user can choose to block cookies through browser settings, but this action may harm
  In the experience of using the site.

Providing information to third parties

• The company does not sell personal information to third parties.
• Information will only be transferred for the purpose of operating the site (such as shipping and clearing companies) or in cases
  in which there is a legal obligation.

Marketing mailing

• Users who have consented to this may receive updates, promotions and marketing messages.
• You can remove yourself from the mailing list at any time using the unsubscribe link or by contacting customer service.

Intellectual property

• All intellectual property rights on the site, including texts, design, images and content, belong solely to Qom Qom.
• The content of the website may not be copied, reproduced, distributed or used commercially without prior written permission.

Stopping activity

• The Company may discontinue the site’s operations, change services or cancel orders at its sole discretion.
• In the event of a transaction being canceled by the company, a full refund will be made according to the payment method.

Law and jurisdiction

• The law applicable to these regulations and the use of the site is Israeli law only.
• The exclusive jurisdiction in any dispute is vested in the competent courts in the Tel Aviv district.

Contact information

• Address: Sandaot 13, Herzliya, Israel
• Zip code: 4672839
• Email: help@komkom.co.il
• Website: komkom.co.il
• Phone: 0559614888